Just an ordinary guy, living an unforgettable life, in an extraordinary world.
Ever since I started working (indirectly) for the fastest growing WIMAX network in Malaysia, Packet One (P1), I've gotten my share of questions from family and friends interested about the service - coverage, how to get a better signal, packages, etc. Especially since I manage a casual online gaming community, celestialorder.net - I do get an average 2-7 queries a day regarding P1.
It's also a chance for me to get feedback. Of course I want P1 to succeed in everyway possible, but I'm not zealous to be blindsided by the shortcomings of the service. I've gotten both good and bad comments and I wondered how's it fairing at a larger scale. Thus, the poll below. I'd like to know your comments as well. If you have any questions or problems, I'd like to hear them, perhaps in some small way I can help you. Please note that this isn't an official P1 poll, it's a personal endeavour.
My personal experience with P1 has been more than satisfactory. I'm currently on the home plus package (RM99) since April this year, at first I got a few disconnects at night, after a month or so the problems stopped. That's when I decided to ditch StreamyX. Up until now I can download up to 180KBs, after I reach my 20GB cap I get throttled to 55KBs. Video streaming doesn't require me to pause and buffer the movie. When the movie loads, it plays until the end. Browsing? No problem. Online gaming though does suffer higher than normal ping. If I got 80ms on StreamyX, I get about 200ms on P1. Not ideal, but hey, it's not like the bulk of my online time is gaming anyway. But when I do game with my pals overseas, I wished it was better.
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It's atrocious to see how Maxis 3G has deteriorated during the recent month. Reports have been coming in from my circle of friends that I'm not the only one. I live in the Bandar Utama area, Persiaran Bandar Utama - which is close to OneUtama shopping centre, and MediaPrima. @maxiscomms on twitter has contacted me to open a report - which I did, and I was glad to get a phone call telling me that they will look into it. I provided a report along with both the screenshots you see below taken with my iPhone 3GS. Jaw dropping for this day in age isn't it?
The Maxis personnel that called me asked how I did the test, and I explained about speedtest.net's iPhone app. She countered me by saying that's not the way to test a mobile broadband, and instead I should see how many bars I have. I explained that I was within coverage in a variety of areas and I always have full bars (or close to it). Sometime later, she called me back saying that they've checked and the network within my area isn't congested, then closed the case. I was asked to survey amongst my friends within the area and open a new case. Me? I fail to see why can't the customer satisfaction experience take top priority - give a warm call to 3G customers around my area and ask about the network. It will impose a good lasting impression - you can never have too much of that.Well, that's my opinion anyway.
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