Hi! I’m Nick.

It's atrocious to see how Maxis 3G has deteriorated during the recent month. Reports have been coming in from my circle of friends that I'm not the only one. I live in the Bandar Utama area, Persiaran Bandar Utama - which is close to OneUtama shopping centre, and MediaPrima. @maxiscomms on twitter has contacted me to open a report - which I did, and I was glad to get a phone call telling me that they will look into it. I provided a report along with both the screenshots you see below taken with my iPhone 3GS. Jaw dropping for this day in age isn't it?

The Maxis personnel that called me asked how I did the test, and I explained about speedtest.net's iPhone app. She countered me by saying that's not the way to test a mobile broadband, and instead I should see how many bars I have. I explained that I was within coverage in a variety of areas and I always have full bars (or close to it). Sometime later, she called me back saying that they've checked and the network within my area isn't congested, then closed the case.

I was asked to survey amongst my friends within the area and open a new case. Me? I fail to see why can't the customer satisfaction experience take top priority - give a warm call to 3G customers around my area and ask about the network. It will impose a good lasting impression - you can never have too much of that.

Well, that's my opinion anyway.

   

Click here to download:

The_Failing_Maxis_3G_at_Bandar.zip (212 KB)

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